Siteground - Top Web Hosting Reviews
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About Siteground

Started by a group of college buddies in 2004, SiteGround has grown from the dorm room to a leading Web hosting provider. With data centers on three continents, SiteGround hosting services have an infrastructure in place to deliver premium services. Users enjoy a free domain, cutting-edge technology, and amazing customer support. The company offers WordPress and Joomla toolkits, SuperCacher installation software, and a bevy of development features. However, I have read a few SiteGround reviews that suggest the company does not deliver as premium of a service as some would like, leaving the value lacking in the eyes of many users.

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Uptime and Performance

SiteGround’s uptime performance has been nearly perfect over that time. Their 99.99% average puts them among the most reliable hosts we’ve reviewed (32 and counting).

Reliable uptime like this keeps website visitors happy. But more importantly, it means your site is almost guaranteed to be working around the clock so you won’t miss out when your customers want to make a purchase, either.

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Hosting Types

  • Shared hosting

Oozing with technology, SiteGround shared hosting plans are a fantastic value—at their special introductory prices. The regular price is a solid deal; but, saving 50 to 60 percent off is amazing! All plans come with free domains and site transfers, app installs, and email accounts. All SiteGround pages allow unlimited traffic and support unlimited MySQL databases. SiteGround technology promises 99.9 percent uptime, daily backups, and SuperCacher optimization. All of this is backed by SiteGround’s 24/7 support and a 30-day, money-back guarantee.

  • VPS

For users looking for added flexibility and security beyond what come with shared hosting from SiteGround, VPS is not an option. The company does not offer VPS hosting. However, SiteGround cloud hosting is fairly reasonably priced and delivers the same fundamental benefits of VPS hosting. If your online project is outgrowing its shared hosting quarters, I suggest looking into the SiteGround cloud as a potential solution.

  • Dedicated hosting

For customers who really want to take advantage of SiteGround’s cutting-edge technology, dedicated hosting is the way to go. Building, storing, and running your online enterprise on a SiteGround dedicated server will provide you with the power and control that you need. I like the fact that there is an option to select one of three data centers so that you can position your server closer to your visitors. SiteGround dedicated hosting plans are equipped with an exclusive selection of high-performance hardware; are managed and monitored around the clock; and are backed by 24/7 VIP customer support.

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Easy to use

For all of the technology that SiteGround employs for the back-end of its platform, the company incorporates a lot of it upfront, too, to make for a better user experience. I found it very easy to navigate my way around. The main SiteGround user interface is a one-stop account management page loaded with simple-to-use tools like domain controls, billing and renewal information, and help-ticket tracking. From that page, the intuitive enhanced cPanel is just a click away where tons of extra features are found. Any hosting service that uses the cPanel is automatically going to score high marks for due to its sweeping usage. Having the user area mimic the feel of the cPanel simply adds to SiteGround’s usability.

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Control Panel

I really appreciate the fact that the SiteGround control panel is the industry standard cPanel. The company incorporates so much great technology into what it does, it seemingly would have been very easy to create its own control panel. Instead, users get to enjoy the intuitively organized, easy-to-use SiteGround cPanel. This is basically like getting a brand new HDTV and still getting to keep the same remote control that you have been used to for years. As cPanel users know, one SiteGround cPanel login provides access to account management tools, email settings, Web builders, databases, and other developer and administrative permissions and areas.

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Help and Support

SiteGround customer service is very good and has the potential to be absolutely amazing. I have seen a few reviews that knock individual staff members for having to escalate simple issues. Aside from that, I see no reason why users would not receive an over-the-top customer experience. The first thing that jumps out about SiteGround support is that it does not keep users waiting. The company overstaffs all shifts 24/7 so that they can respond to help tickets within 10 minutes and are instantly accessible via phone and live chat. Additionally, SiteGround has an in-house issue tracking process and performs load balancing for incoming requests. Another interesting fact about the company is that there is a dedicated SiteGround contact team for application-specific help. Having a group of experts available to assist with proprietary and third-party tools is an added customer service bonus.

8.6 Total Score

  • Super fast servers
  • Top Notch Customer Support
  • Free CDN and SSL
  • Multiple Server Locations
  • Limited Storage
  • Setup fee for monthly billing

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